Terms and Conditions

Terms and Conditions

We make every effort to display colours accurately, but cannot guarantee an absolute match on our website and in our printed material so you may find that products vary slightly in colour. Many of our products are made to order, meaning that some of our product sizes and measurements indicated in our promotional material may be subject to slight variation and we’d ask you to plan accordingly.

Sample Service

You will find displays of our furniture styles, colour samples of finishes, worktops and tiles are available to view at over 600 Utopia specialist retailers across the UK. To find your nearest showroom click here.

We also offer a free online sample service where you can order your preferred colours of finishes and worktops from our website to review in the comfort of your home.

General Guarantee Terms

All Utopia products are designed and manufactured to comply with or exceed accepted industry standards and tolerances. In the unlikely event that a product fails to meet our high expectations it will be replaced free of charge. Any product deemed to fall within accepted standards and tolerances will be subject to a replacement fee.

General guarantee:
1. Applies when:
1.1 Products are installed correctly in accordance with our fitting instructions and are for domestic use in a room with suitable ventilation;
1.2 Cisterns and taps are fitted in accordance with current local and national water regulations;
1.3 Furniture is not used in a wet room environment or in frequent direct contact with water;
1.4 Coralux solid surface products have been stored correctly in accordance with our packaging instructions; specifically these must be stored flat at normal room temperature prior to installation to avoid any distortion.
2. In the event of a product failure within the guarantee period (from the date of purchase) Utopia will supply a free of charge replacement for the failed item. If that part is no longer available, a nearest equivalent replacement will be supplied. Our guarantee is limited to the products supplied and does not cover any associated installation costs, consequential loss or damage claims.
3. The terms of this guarantee do not affect consumer statutory rights.
4. Any guarantee is limited to the original purchaser, is non-transferable and does not cover the purchase of ex-display items.
5. To obtain replacement parts in accordance with the terms of this guarantee, please contact the retailer who supplied the products.
6. Product guarantees may be invalidated through incorrect care and maintenance procedures. These are contained in the original product packaging and are also available from our Customer Services team.
7. All electrical installations must be carried out by a suitably qualified electrician. Your guarantee does not cover products incorrectly installed.

Bathroom Furniture

Utopia furniture has been specifically designed and manufactured for performance in general bathroom use and carries a 5 year guarantee. All bathroom furniture will deteriorate through prolonged periods of exposure to high levels of condensation so bathrooms must be adequately ventilated using suitable extraction to avoid this. Failure to ensure adequate ventilation may invalidate your guarantee. Bathroom furniture is not specified or designed for use in areas of regular or direct contact with water, particularly in wet room environments or where direct and/or regular water contact is prevalent. Any guarantee does not extend to this use. In respect of furniture containing electrical components, these items are unsuitable for zones 0, 1 & 2 installations. If you are in any doubt, please consult a qualified electrician.

Carcass Materials

Many of our finishes are intended to replicate natural materials such as wood and stone where pattern and shade variation are distinct parts of the design.

Coralux Solid Surface Products

Some of our Coralux solid surface worktop range is designed to replicate natural stone material and is subject to pattern variation. Coralux solid surface products are fabricated and finished by hand to individual order requirements and carry a 5 year guarantee. We strongly recommend you agree the measurements of any Coralux solid surface items against our order confirmation, as it may not be possible to make further amendments to orders after this stage, at which point any order becomes chargeable in full. If amendments are possible, charges may apply based on the stage of manufacturing completion at that time.

Mineralcast Products

Mineralcast products carry a 5 year guarantee and are supplied with a 2% dimensional tolerance.

Baths

Baths are supplied with a 30 year guarantee against manufacturing defects. All baths are supplied undrilled. All baths are manufactured and supplied using high quality 5mm cell cast acrylic, are fully reinforced with Resinite technology and are delivered with a protective film to prevent scratching.

Shower Screens

All shower screens are supplied with a 5 year guarantee against manufacturing defects. All shower screens are supplied with 8mm toughened glass (except Symmetry with 6mm) and Clearshield technology, a permanent water repellent coating that reduces the growth of bacteria and mould. These products can be susceptible to damage during installation and any product faults must be reported prior to installation.

Sanitaryware

Utopia sanitaryware carries a lifetime guarantee against manufacturing defects and is supplied with a 2% dimensional tolerance. Installation must be in accordance with the instructions provided and failure to comply with these may invalidate the guarantee.

In respect of wall-hung products, recommended fixing brackets and frames must be used. These are not included with our wall-hung pans.

Toilet Seats

A 2 year guarantee applies to all toilet seats and related components. It is the responsibility of the consumer to ensure that suitable cleaning products are used. Do not use abrasive cleaning products or cleaning products that contain chlorine or acids, as these may cause yellowing or peeling of the material. After cleaning, wipe the seat with a well wrung out cloth. Leave the seat and lid up whenever strong cleaning products are left in the bowl of the WC pan to prevent damage from vapours.

Concealed Cisterns

Concealed cisterns carry a 5 year guarantee against manufacturing defects. It is the responsibility of the individual installer to ensure that these products are fitted correctly and in line with the instructions provided.

Brassware

Brassware products are either suitable for high or low pressure, some are suitable for both so please refer to the product description for further information. Brassware carries a 10 year guarantee on brassware and a 5 year guarantee on cartridges against manufacturer defects.

Tiles

We carefully select our range of tiles to co-ordinate with our furniture, however the production methods of tiles mean that colours may vary across different production batches. Order fulfilment will be from a single production batch wherever possible. We recommend that you keep a note of your batch number in case additional products are required. Time difference from the original order will reduce the likelihood of the same batch being available. Our tile collection contains both wall and floor tiles. Floor tiles can be used on the walls but wall tiles are unsuitable for use on floors. In line with our re-stocking policy, a minimum of two full, unopened boxes can be returned within 28 days, subject to the tiles and packaging being in a resaleable condition.

Commercial Applications

A 12 month guarantee applies to all products fitted in a commercial environment.

Care and Maintanence

We always aim to provide the best quality products but there are occasions when this isn’t possible. We have found that most issues stem from poor ventilation in bathrooms. We recommend that you ensure your bathroom is well ventilated using suitable air extraction before our products are fitted. We regret that we cannot guarantee our products if they have been fitted in a poorly ventilated bathroom. Our specialist retail showrooms can provide advice and help you make the right ventilation choices.
With proper care and maintenance your bathroom products will last for years to come. The best and safest cleaning method is to use only warm water or pH neutral cleaner with a soft clean cloth. Never use an abrasive cloth. Never use chlorine, caustic, acid or alkaline based cleaners.

Our Environmental Commitment

Sustainability is high on our agenda and we strive to make the least environmental impact. From the wood we use, the energy we consume, to our transport logistics, we take care to ensure we operate as responsibly as possible.

The information contained in this brochure is correct at the time of print as of
November 2018. However, we reserve the right to alter materials and specifications in line with our continuing programme of product and service development.

How to Activate Your Utopia Guarantee

Once your bathroom has been installed remember to activate your guarantee by clicking the link below. You will need to include the name of the Utopia retail specialist you purchased from.