Utopia Guarantee: Terms and Conditions

Terms and conditions

GENERAL The colours and finishes in this brochure may vary from the actual products supplied, due to the reproduction of colours in printing. Colour samples of door foils, worktops and tiles are available from (1) your retailer (2) online at www.utopiagroup.com (3) customer services on 01902 406402. MFC carcass samples are not available. Samples sent to replicate units made using MFC carcass may differ slightly from the actual finish. Please ask your retailer for further information. The sizes of all products stated are all approximate. All bathrooms should be well ventilated using suitable air extraction. Product failures caused as a result of inadequate ventilation are not covered by the terms of our guarantee and warranty. Please refer to your nearest bathroom specialist for detailed advice.The information contained in this brochure is correct at the time of press. However, we reserve the right to alter materials and specifications in line with our continuing programme of product and service development. GENERAL GUARANTEE TERMS Our general terms and guarantee terms are set out below. Please refer to individual product sections for specific conditions and guarantee terms. General guarantee: 1. Applies when: 1.1 products are installed correctly in accordance with our fitting instructions and are for domestic use in a room with suitable ventilation; 1.2 cisterns and taps are fitted in accordance with current local and national water regulations; 1.3 furniture is not used in a wet room environment or in frequent direct contact with water; 1.4 Solid Surface products have been stored correctly in accordance with our packaging instructions – specifically these must be stored flat at normal room temperature prior to installation to avoid any distortion. 2. In the event of a product failure within the guarantee period (from the date of purchase) Utopia will supply a free of charge replacement for the failed item. If that part is no longer available, a nearest equivalent replacement will be supplied. Our guarantee is limited to the products supplied and does not cover any associated installation costs, consequential loss or damage claims. 3. The terms of this guarantee do not affect consumer’s statutory rights. 4. Any guarantee is limited to the original purchaser, is non-transferable and does not cover the purchase of ex-display items. 5. To obtain replacement parts in accordance with the terms of this guarantee, please contact the retailer who supplied the products. 6. Product guarantees may be invalidated through incorrect care and maintenance procedures. These are contained in the original product packaging and are available from our customer services department on 01902 406402. 7. All electrical installations must be carried out by a suitably qualified electrician. Your guarantee does not cover products incorrectly installed. BATHROOM FURNITURE Utopia furniture has been specifically designed and manufactured for performance in general bathroom use and carries a 5 year guarantee. All bathroom furniture will deteriorate through prolonged periods of exposure to high levels of condensation and all bathrooms must be adequately ventilated using suitable extraction to avoid this. Failure to ensure adequate ventilation may invalidate your guarantee. Bathroom furniture is not specified or designed for use in areas of high or regular direct contact with water, particularly in wet room environments or where direct and/or regular water contact is prevalent. Any guarantee does not extend to this use. In respect of furniture containing electrical components, these items are unsuitable for zones 0, 1 & 2 installations. If you are in any doubt, please consult a qualified electrician. MIRRORS AND MIRROR CABINETS With proper care and maintenance your mirrors will retain a beautiful shine for years to come. The best and safest way to clean your mirror is to use only warm water or pH neutral cleaner with a soft clean cloth. Never use a dirty or gritty cloth. Never spray directly onto the mirror. Instead apply warm water or pH neutral cleaner first to the soft clean cloth. Never use an acid or alkaline based cleaner.

Coralux Solid Surface Products

Solid Surface products are fabricated and finished by hand to individual order requirements and carry a 5 year guarantee. We strongly recommend you agree the measurements of any Solid Surface items against our order confirmation, as it may not be possible to make further amendments to orders after this stage, at which point any order becomes chargeable in full. In the event that amendments are possible, charges may apply based on the stage of manufacturing completion at that time.

Mineralcast Products

Mineralcast products carry a 5 year guarantee and are supplied with a 2% dimensional tollerance.


Baths are supplied with a 30 year guarantee against manufacturing defects. All baths are supplied undrilled. All baths are manufactured and supplied using high quality 5mm cell cast acrylic, are fully reinforced with Resinite technology and are delivered with a protective film to prevent scratching.

Shower Screens

All shower screens are supplied with a 5 year guarantee against manufacturing defects. All shower screens are supplied with toughened glass. These products can be susceptible to damage during installation and any product faults must be reported prior to installation.


Utopia sanitaryware carries a lifetime guarantee against manufacturing defects and are supplied with a 2% dimensional tolerance. Installation must be in accordance with to the instructions provided and failure to comply with these may invalidate the guarantee. In respect of wall-hung products, recommended fixing brackets and frames must be used. These are not included with our wall-hung pans.

Toilet Seats

A 2 year guarantee applies to all toilet seats and related components. It is the responsibility of the individual to ensure that suitable cleaning products are used. Do not use abrasive cleaning products or those cleaning products that contain chlorine or acids, as these may cause yellowing or peeling of the material. After cleaning, wipe the seat with a well wrung-out cloth. Leave the seat and lid up whenever strong cleaning products are left in the bowl of the WC pan to prevent damage from vapours.

Concealed Cisterns

Concealed cisterns carry a 2 year guarantee against manufacturing defects. It is the responsibility of the individual installer to ensure that these products are fitted correctly and in line with the instructions provided.


Brassware ranges operate at both high and low pressure up to a maximum of 3 BAR and carry a 10 year guarantee on brassware and a 5 year guarantee on cartridges against manufacturer defects.


Our tile collection contains both wall and floor tiles. Please note that wall tiles are unsuitable for use on floors. Due to the reproduction of colours in printing across different batches, sample tiles may differ slightly from the actual tiles supplied.

In line with our re-stocking policy, a minimum of two full, unopened boxes can be returned, subject to the tiles and packaging being in resaleable condition but it must be within 28 days of delivery to the retailer. A 20% re-stocking charge applies.

Commericial Applications

A 12 month guarantee applies to all products fitted in a commercial environment.

Our Environmental Commitment

Our manufacturing process is green at heart. Sustainability is high on our agenda and we strive to make the least environmental impact. From the wood we use, the energy we consume, to our transport logistics, we take care to ensure we operate as responsibly as possible.

Our Contact Details

Registered Address
Utopia Furniture Ltd,
Springvale Avenue,
United Kingdom,
WV14 0QL
01902 406400
Customer Services
01902 406402
01902 406401