Utopia Retailer Questionnaire 2023

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Here at Utopia we are always looking at ways in which we can service our customers better and improve the way in which we do business with you. It’s vitally important to us that you feel supported and have all of the tools to enable you to trade in the current marketplace.

We would very much welcome your feedback on a number of areas of our business and as a thank you for completing the questionnaire, we will enter you into a prize draw to win a luxury hamper!

The survey will take no longer than 5 minutes.

How long have you been a retail partner with Utopia? *

Less than 2 Years	2-5 Years	5-10 Years	10-20 Years	20 Years+
Less than 2 YearsDo you find Utopia’s Internal Customer Support Team helpful? Less than 2 Years	2-5 YearsDo you find Utopia’s Internal Customer Support Team helpful? 2-5 Years	5-10 YearsDo you find Utopia’s Internal Customer Support Team helpful? 5-10 Years	10-20 YearsDo you find Utopia’s Internal Customer Support Team helpful? 10-20 Years	20 Years+Do you find Utopia’s Internal Customer Support Team helpful? 20 Years+

Do you find Utopia’s Internal Customer Support Team helpful? *

Very unhelpful	Unhelpful	Average	Helpful	Very helpful
Very unhelpfulDo you find Utopia’s Internal Customer Support Team helpful? Very unhelpful	UnhelpfulDo you find Utopia’s Internal Customer Support Team helpful? Unhelpful	AverageDo you find Utopia’s Internal Customer Support Team helpful? Average	HelpfulDo you find Utopia’s Internal Customer Support Team helpful? Helpful	Very helpfulDo you find Utopia’s Internal Customer Support Team helpful? Very helpful

How do you find our current response time to emails? *

Very Unresponsive	Unresponsive	Average	Responsive	Very Responsive
Very UnresponsiveDo you find Utopia’s Internal Customer Support Team helpful? Very Unresponsive	UnresponsiveDo you find Utopia’s Internal Customer Support Team helpful? Unresponsive	AverageDo you find Utopia’s Internal Customer Support Team helpful? Average	ResponsiveDo you find Utopia’s Internal Customer Support Team helpful? Responsive	Very ResponsiveDo you find Utopia’s Internal Customer Support Team helpful? Very Responsive

Do you find it easy to contact Utopia by telephone? *

Very Difficult	Difficult	Average	Easy	Very Easy
Very DifficultDo you find Utopia’s Internal Customer Support Team helpful? Very Difficult	DifficultDo you find Utopia’s Internal Customer Support Team helpful? Difficult	AverageDo you find Utopia’s Internal Customer Support Team helpful? Average	EasyDo you find Utopia’s Internal Customer Support Team helpful? Easy	Very EasyDo you find Utopia’s Internal Customer Support Team helpful? Very Easy

Is it easy to order from Utopia? *

Very Difficult	Difficult	Average	Easy	Very Easy
Very DifficultDo you find Utopia’s Internal Customer Support Team helpful? Very Difficult	DifficultDo you find Utopia’s Internal Customer Support Team helpful? Difficult	AverageDo you find Utopia’s Internal Customer Support Team helpful? Average	EasyDo you find Utopia’s Internal Customer Support Team helpful? Easy	Very EasyDo you find Utopia’s Internal Customer Support Team helpful? Very Easy

Do you see your Utopia Business Development Manager on a regular and relevant basis to suit your requirements? *

Hardly see	See now and again	Average contact	Good contact	Very good contact
Hardly seeDo you find Utopia’s Internal Customer Support Team helpful? Hardly see	See now and againDo you find Utopia’s Internal Customer Support Team helpful? See now and again	Average contactDo you find Utopia’s Internal Customer Support Team helpful? Average contact	Good contactDo you find Utopia’s Internal Customer Support Team helpful? Good contact	Very good contactDo you find Utopia’s Internal Customer Support Team helpful? Very good contact

Overall how would you rate the professionalism, support and service given to you by your Business Development Manager? *

Very Unprofessional	Unprofessional	Average	Professional	Very Professional
Very UnprofessionalDo you find Utopia’s Internal Customer Support Team helpful? Very Unprofessional	UnprofessionalDo you find Utopia’s Internal Customer Support Team helpful? Unprofessional	AverageDo you find Utopia’s Internal Customer Support Team helpful? Average	ProfessionalDo you find Utopia’s Internal Customer Support Team helpful? Professional	Very ProfessionalDo you find Utopia’s Internal Customer Support Team helpful? Very Professional

How would you rate our current product brochures? *

Very Poor	Poor	Average	Good	Very Good
Very PoorDo you find Utopia’s Internal Customer Support Team helpful? Very Poor	PoorDo you find Utopia’s Internal Customer Support Team helpful? Poor	AverageDo you find Utopia’s Internal Customer Support Team helpful? Average	GoodDo you find Utopia’s Internal Customer Support Team helpful? Good	Very GoodDo you find Utopia’s Internal Customer Support Team helpful? Very Good

Do you find it more helpful now that we have split our main furniture collections into the three brochures (Fitted, Modular and Roseberry) *

No	Yes
NoDo you find Utopia’s Internal Customer Support Team helpful? No	YesDo you find Utopia’s Internal Customer Support Team helpful? Yes

How would you rate our Fitted Collection? *

Very Poor	Poor	Average	Good	Very Good
Very PoorDo you find Utopia’s Internal Customer Support Team helpful? Very Poor	PoorDo you find Utopia’s Internal Customer Support Team helpful? Poor	AverageDo you find Utopia’s Internal Customer Support Team helpful? Average	GoodDo you find Utopia’s Internal Customer Support Team helpful? Good	Very GoodDo you find Utopia’s Internal Customer Support Team helpful? Very Good

How would you rate our Roseberry Collection? *

Very Poor	Poor	Average	Good	Very Good
Very PoorDo you find Utopia’s Internal Customer Support Team helpful? Very Poor	PoorDo you find Utopia’s Internal Customer Support Team helpful? Poor	AverageDo you find Utopia’s Internal Customer Support Team helpful? Average	GoodDo you find Utopia’s Internal Customer Support Team helpful? Good	Very GoodDo you find Utopia’s Internal Customer Support Team helpful? Very Good

How would you rate our Modular Collection? *

Very Poor	Poor	Average	Good	Very Good
Very PoorDo you find Utopia’s Internal Customer Support Team helpful? Very Poor	PoorDo you find Utopia’s Internal Customer Support Team helpful? Poor	AverageDo you find Utopia’s Internal Customer Support Team helpful? Average	GoodDo you find Utopia’s Internal Customer Support Team helpful? Good	Very GoodDo you find Utopia’s Internal Customer Support Team helpful? Very Good

How would you rate our Qube Collection? *

Very Poor	Poor	Average	Good	Very Good
Very PoorDo you find Utopia’s Internal Customer Support Team helpful? Very Poor	PoorDo you find Utopia’s Internal Customer Support Team helpful? Poor	AverageDo you find Utopia’s Internal Customer Support Team helpful? Average	GoodDo you find Utopia’s Internal Customer Support Team helpful? Good	Very GoodDo you find Utopia’s Internal Customer Support Team helpful? Very Good

Do you have any comments or suggestions relating to our Product offer on any of the above collections?

Do you find our emarketing mailshots relevant and helpful? *

Don't recieve	Don't open	Very Unhelpful	Unhelpful	Helpful	Very Helpful
Don't recieveDo you find Utopia’s Internal Customer Support Team helpful? Don't recieve	Don't openDo you find Utopia’s Internal Customer Support Team helpful? Don't open	Very UnhelpfulDo you find Utopia’s Internal Customer Support Team helpful? Very Unhelpful	UnhelpfulDo you find Utopia’s Internal Customer Support Team helpful? Unhelpful	HelpfulDo you find Utopia’s Internal Customer Support Team helpful? Helpful	Very HelpfulDo you find Utopia’s Internal Customer Support Team helpful? Very Helpful

Would you like to receive more mailshots and marketing communications? *

No	Yes
NoDo you find Utopia’s Internal Customer Support Team helpful? No	YesDo you find Utopia’s Internal Customer Support Team helpful? Yes

Taking into account our Furniture is made to order, how do you find our product lead time from ordering furniture? *

Very Poor	Poor	Average	Good	Very Good
Very PoorDo you find Utopia’s Internal Customer Support Team helpful? Very Poor	PoorDo you find Utopia’s Internal Customer Support Team helpful? Poor	AverageDo you find Utopia’s Internal Customer Support Team helpful? Average	GoodDo you find Utopia’s Internal Customer Support Team helpful? Good	Very GoodDo you find Utopia’s Internal Customer Support Team helpful? Very Good

How do you find our lead time for ancillary items? *

Very Poor	Poor	Average	Good	Very Good
Very PoorDo you find Utopia’s Internal Customer Support Team helpful? Very Poor	PoorDo you find Utopia’s Internal Customer Support Team helpful? Poor	AverageDo you find Utopia’s Internal Customer Support Team helpful? Average	GoodDo you find Utopia’s Internal Customer Support Team helpful? Good	Very GoodDo you find Utopia’s Internal Customer Support Team helpful? Very Good

Have you visited Utopia HQ within the last 5 Years?

If you answered yes to the question above and have attended one of our recent Product Launch or Customer Visit days, please rate the overall feel of the day?

Very Poor	Poor	Average	Good	Very Good
Very PoorDo you find Utopia’s Internal Customer Support Team helpful? Very Poor	PoorDo you find Utopia’s Internal Customer Support Team helpful? Poor	AverageDo you find Utopia’s Internal Customer Support Team helpful? Average	GoodDo you find Utopia’s Internal Customer Support Team helpful? Good	Very GoodDo you find Utopia’s Internal Customer Support Team helpful? Very Good

How do you rate your Utopia delivery driver for friendliness and helpfulness?

Very Unfriendly	Unfriendly	Average	Friendly	Very Friendly
Very UnfriendlyDo you find Utopia’s Internal Customer Support Team helpful? Very Unfriendly	UnfriendlyDo you find Utopia’s Internal Customer Support Team helpful? Unfriendly	AverageDo you find Utopia’s Internal Customer Support Team helpful? Average	FriendlyDo you find Utopia’s Internal Customer Support Team helpful? Friendly	Very FriendlyDo you find Utopia’s Internal Customer Support Team helpful? Very Friendly

How do you rate our packaging?

Very Poor	Poor	Average	Good	Very Good
Very PoorDo you find Utopia’s Internal Customer Support Team helpful? Very Poor	PoorDo you find Utopia’s Internal Customer Support Team helpful? Poor	AverageDo you find Utopia’s Internal Customer Support Team helpful? Average	GoodDo you find Utopia’s Internal Customer Support Team helpful? Good	Very GoodDo you find Utopia’s Internal Customer Support Team helpful? Very Good

Are you interested in Utopia’s commitment to environmental and sustainability issues?

Very Uninterested	Uninterested	Interested	Very Interested
Very UninterestedDo you find Utopia’s Internal Customer Support Team helpful? Very Uninterested	UninterestedDo you find Utopia’s Internal Customer Support Team helpful? Uninterested	InterestedDo you find Utopia’s Internal Customer Support Team helpful? Interested	Very InterestedDo you find Utopia’s Internal Customer Support Team helpful? Very Interested

Are your customers actively interested in Utopia’s environmental credentials?

Very Uninterested	Uninterested	Interested	Very Interested
Very UninterestedDo you find Utopia’s Internal Customer Support Team helpful? Very Uninterested	UninterestedDo you find Utopia’s Internal Customer Support Team helpful? Uninterested	InterestedDo you find Utopia’s Internal Customer Support Team helpful? Interested	Very InterestedDo you find Utopia’s Internal Customer Support Team helpful? Very Interested

Are your customers actively seeking to buy British?

No	Yes
NoDo you find Utopia’s Internal Customer Support Team helpful? No	YesDo you find Utopia’s Internal Customer Support Team helpful? Yes

If you would like a member of the Utopia team to call you with regards to feedback you have detailed, please state in the box above.

If you would like to be entered into the prize draw to win a luxury hamper please complete your contact details below

We welcome any additional comments and suggestions regarding our business, our processes, support teams, or any particular improvements you would like us to consider!

Name

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Thank you for your participation.

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